Priority Queuing
Our priority queuing, queue jump solution allows privileged callers/staff to
call in and always be placed in line at the front of the queue.
Live Call Queuing Statistics
Network based real time queue statistics. Queue time and queue capacity can
be modified via a secure web interface.
Elite Intelligent Call Queuing
All of the advantages of agent call back systems at a fraction of the cost
with none of the disadvantages. When there are too many inbound calls, callers
hear a message to stay on hold or call back. If they call back they will regain
their place in the queue. Orderly Call Queuing helps you answer more of your
callers, slashes abandonment and eliminates time spent waiting on hold, in
addition to improving caller satisfaction and agent morale. Orderly Call
Queuing is a revolutionary approach to call centre queuing. Our optimised queue
system works with your existing technology to minimise wait times and maximise
answer rates. Orderly Call Queuing deploys automatically whenever there are
more incoming calls than agents. Instead of waiting on hold (or hearing the
engaged tone), your callers are given an individual estimated wait time and
advised to hang up and call back after that time. When they call back, our
patented system recognises the caller and restores them to the front of the
queue for immediate service.
Call Queuing
A fully automated real time call back system that gives customers the option
of receiving a return call - without their place being lost in the queue or
their call being lost to your business. Elite Call Queuing offers to wait in your
customer’s place, and then automates a return call when it reaches an agent.
Callers are simply asked to speak their name to receive a call back. Agents
receive call backs as ordinary inbound calls, with the advantage of the caller’s
name being played to them, so they can greet customers personally. |
