| Elite Telecom > Call Recording |
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| There are several types of call recording, if you are unsure of which one is best suited to your needs then give us a call on 0844 875 8880 and we can explain the options within a couple of minutes |
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Telephone Call Recording Methods; |
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Hardware Call Recording
100% Onsite call recording with integrated quality monitoring. Records all
inbound and outbound calls and drills down to agent level.
Hardware Call Recording |
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Network Call Recording
All inbound and outbound calls are recorded at network level eliminating the
need for in-house call recording equipment. There are no maintenance worries or
on site disruption.
Network Call Recording |
Extension Call Recording
Calls can be recorded and searched against individual extensions.
Extension Call Recording |
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On Demand Call Recording
Calls can be recorded on demand at the touch of a button at both network and
hardware level.
On Demand Call Recording |
Bulk Call Recording
This is where every call is recorded. This is frequently used for compliance
or regulatory reasons and is widespread in the financial services
industry.
Bulk Call Recording |
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Nice Call Recording
Worldwide market leader of high quality, top grade, hardware call recording
applications.
Nice Call Recording |
Ad Hoc Call Recording
This is a random monitoring of calls from time to time. This provides a
simple way to quickly monitor how efficient the call centre is and identify any
problems there may be.
Ad Hoc Call Recording |
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A little more about Voice Recorder
More companies are recognising the benefits of recording calls as part of their business solution. Recording calls can help you maintain and monitor the efficiency and quality of your staff, reduce legal risks to your company and meet FSA compliancy obligations.
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How will it benefit you and your business?
- It’s simple to use
The call recorder is by far one of the simplest recorders on the market to operate. The interface for finding calls must be both straightforward and powerful because there is no point in recording thousands of calls if you cannot locate them. Our call recording solutions allow you to easily search for calls by date, time, duration, extension, agent, caller ID, dialled number.
- You can listen to live conversations
You will be able to see lines that are currently recording on the voice recorder PC. The PC, running easy-to-use Windows-based software, enables you to click on active lines so that you are able to listen to both sides of the conversation.
- It’s cost effective
You don’t pay to record or retrieve call information once you paid for your hardware.
- Peace of mind
As the recorded data is automatically backed-up and data is safe and secure. You can store your recordings indefinitely on your network or on a CD, DVD, Blu-Ray, HD-DVD or even USB.
- Quality
Replay call recordings are top quality, to ensure that all information is captured.
- Cradle to Grave recordings
Gain an insight into the entire caller experience, from the moment a call is placed in the queue. Reports can be generated to enable call centres and other organisations to analyse call patterns and understand call trends (based on recorded call traffic).
- Intelligent
The voice recorder can handle all of your calls being recorded simultaneously. The extensive search facility will retrieve recorded calls from the server or network as well as calls archived on DVD or online storage which can hold up to 90,000 hours on a single recorder.
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Why us?
- Proven innovation and quality of service
We have strong partnerships with world-class product and system manufacturers.
- Our network
We operate the largest IP-based Next Generation Network in the UK, servicing over 1m customers so we’re tried and tested.
- Our experience
With over 12 years’ experience, we’re here for the long term and have the knowledge and expertise to support your business.
- Our service
We have dedicated business to business specialists, all based in the UK with a passion for serving you.
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