Answered Call Reporting
Elite’s Answered Call Reports provide you with the exact facts on incoming
calls, broken down by day, week or month including the total number of calls and
minutes. Statistics identify the hours of the day that produce the call volume
and the time taken to answer each call.
Answered Call Reporting
Unanswered Call Reporting
Elite’s Unanswered Call Reports provide you with exact figures relating to
the total number of unanswered calls and enable you to identify key areas where
you can improve your business to ensure that every call is answered effectively.
Statistics are broken down by daily, weekly and monthly call analysis.
Unanswered Call Reporting
Engaged Call Reporting
Elite’s Engaged Call Reports provide you with the statistics that show the
overall volume of callers that were engaged and unable to be successfully
connected to your business within a given reporting time period.
Engaged Call Reporting
Call Profiling
Elite’s Call Profiling provides you with a geographical breakdown of your
incoming calls. View geographic analysis reports that show the areas and
regions from which your business is receiving it’s telephone calls.
Call Profiling
Lost Call Analysis
This report will allow you to interrogate your call statistics to find the
telephone number of those people who were unsuccessful in being connected to
your organisation.
Lost Call Analysis
Related Links:
University of Victoria - Call Facility statistics
Wikipedia - CTI (Computer telephony integration call events |
